Backed by MAF Legal
CaseGen™ gives your law firm staff superpowers. Every intake is answered, every lead followed up, and every client cared for instantly 24/7.
24/7 Virtual AI Workforce
Meet your AI Intake Team and Medical Coordinator
Available 24/7 and built to sound human, they qualify leads, follow up with prospects, check in on medical treatment, and keep cases moving, so your team can focus on winning.
24/7 AI Receptionist and Intake Agent
Never Miss a Case Again.
CaseGen™ Works 24/7 For Your Firm
CaseGen™ Legal AI receptionist service handles both intake and receptionist calls. Available 24/7 and built to sound human, they qualify leads, follow up with prospects, check in on medical treatment, and keep cases moving, so your team can focus on winning.
Book a Demo
If you’re a law firm owner frustrated with your current answering service, missed calls, misrepresenting your brand, or inconsistent professionalism, we can help. CaseGen’s AI receptionists and intake agents are built specifically for law firms, delivering 24/7 coverage with no breaks or missed opportunities.
Features
One AI Platform for Intake, Reception, Follow-Ups, and Medical Coordination
Built specifically for law firms and attorneys, CaseGen goes beyond basic call answering. We qualify leads by doing in depth intakes, capture detailed case information, schedule consultations, and seamlessly route calls so your team can focus on practicing law, not managing phones. Whether your firm needs full-time intake support, overflow call handling, or complete after-hours coverage, CaseGen ensures every potential client is answered, vetted, and followed up on in real time.
Phone Call Analytics
Track call volume, responsiveness, in real-time.
Case Summary
Automatically generate detailed case intake call summaries.
Real-Time Case Transcripts
Follow the transcript as the call is unfolding in real-time.
Call Playback
Replay and review past calls anytime for training or case verification.
AI Powered Photo Uploads
AI follows up by text to collect key case photos and documents.
Handles All Call Types
CaseGen smartly answers and routes calls from new leads, existing clients, and third parties.
Process
Simple Three Step Process
to Get Started
FAQ's
Frequently Asked Questions
The best legal answering services do more than simply pick up phone calls and relay messages. CaseGen, founded by a practicing attorney and legal marketing expert who has personally reviewed thousands of law firm intakes, takes this to the next level. Our AI receptionists and intake agents handle every call 24/7 with, no breaks,
no missed leads, no after‑hours gaps.
What’s the difference between an AI receptionist and an AI intake agent?
An AI receptionist answers and routes calls, think of it as a digital version of a front desk operator. It might ask basic questions like “How can I help you?” and transfer the call or take a message. An AI intake agent, on the other hand, goes much deeper. It conducts a full legal intake, asking structured, attorney-level questions like: Date of incident Type of injury Treatment history At-fault party Insurance information This allows your firm to qualify leads, capture critical data, and push that info directly to your CRM or case management system, all without human involvement.
Is CaseGen a lead gen company?
No, CaseGen is not a lead generation company. We are a pure voice AI platform built exclusively for law firms, focused solely on helping attorneys capture, qualify, and convert more calls into signed clients, without human overhead.
How is CaseGen different from other Voice AI companies?
CaseGen was built from real-world experience inside law firms, not from theory. Matt, one of our founders, is a practicing attorney, and our intake questions are based on actual client calls and conversations. Anthony brings over 15 years of experience in law firm marketing and legal software, having personally reviewed and analyzed thousands of intake calls. We know exactly what works because we’ve seen what doesn’t. Unlike cheaper alternatives, both generic voice tools and so-called “legal AI” products, CaseGen is designed by people who understand the legal intake process at a deep level. Our agents ask the right questions, gather meaningful case details, and support your team with structured, reliable data. While some competitors ask a few basic questions and pass along unqualified leads that create more work for your staff, CaseGen delivers a comprehensive intake experience that reduces overhead and improves case quality from the very first call. Unlike generic AI solutions, CaseGen is built specifically for law firms. CaseGen calls leads on demand, follows up with doctors for medical updates, manages existing clients, supports live transfers, and blocks spam calls, ensuring your firm operates at peak efficiency.This isn’t just AI, it’s a proven system designed by experts who know exactly what it takes to grow a personal injury firm.
How hard is this to setup and what's expected of me?
Setup is fast, simple, and fully managed by our team. Most firms are ready to launch within 14 days, but if everything is approved and aligned, we can go live sooner. We handle the entire onboarding process — including configuring your built-in CaseGen CRM to fit your firm’s workflows. If you’re using Vonage, RingCentral, or another phone system, setup is as easy as forwarding your calls to your assigned CaseGen number. While we’re happy to make adjustments, we don’t recommend heavy early customization. Our default call flows are designed using best practices from thousands of real intake conversations, so you’re getting a battle-tested system right out of the box.
What sort of software integrations does CaseGen offer?
CaseGen has the ability to integrate into: Filevine, Clio, Zapier, Google Sheets, Calendly, Law Pay, Practice Panther, Smokeball, MyCase, and many others. If you use CasePeer unfortunately they do not offer an API for integrations.
Will my callers like talking to your AI?
Most callers can't tell they're speaking with AI because our agents sound completely natural, unlike those robotic competitors that don't know how to ask the right questions or have real conversations. We've built in smart guardrails too. If someone insists on speaking with a human, we do a live transfer to your team. Otherwise, callers get consistent service where no details get missed and the intake follows your exact process. We can start with after hours coverage or run alongside your current setup so you can see the difference. Firms that try this consistently find better client satisfaction and convert more prospects into signed cases.
Can CaseGen replace my existing intake and medical coordination staff?
Yes — for many firms, CaseGen replaces most (or all) of the phone tasks typically handled by in-house intake and medical coordinators. Our AI agents like Justina, Justin, and Maya are trained specifically for personal injury workflows, handling everything from answering and qualifying new calls to following up with leads and tracking medical treatment. They operate 24/7, never miss a follow-up, and integrate with your systems — reducing overhead while increasing consistency, speed, and conversion rates. Some firms use CaseGen to fully replace staff, while others keep a lean in-house team for escalations only.
Blogs
The Legal AI Brief
Learn How CaseGen is leading the way in Voice AI reception and intake service for law firms. We provide the latest in innovation around legal AI and what we are up to. Enjoy!
